F.A.Q.

HOW MUCH DOES SHIPPING COST?

All our items are shipped out separately unless you buy two or more of the same thing.

If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third... item.

If you buy a number items which are mixed between the FREE items and paid items the same above principles apply.

HOW DO I CHECK THE STATUS OF MY ORDER?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the Track Order tab. You can also contact us directly at support@smart-raccoon.com to check the status of your order.

After an order has been placed, it's immediately sent to one of our four fulfillment centers where we will ship your items within 1-2 business weeks. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

HOW LONG DOES DELIVERY TAKE?

Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@smart-raccoon.com

If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

Flawless Only successfully ships A LOT of products worldwide each day. We have many happy customers in every corner around the world!

Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our apparel is available to everyone.

WHY WAS I CHARGED $X.XX AND $XX.XX APPEARS IN PAYPAL OR ON MY INVOICE?

This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.

I'VE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?

Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.

I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKED A WRONG SIZE/VARIANT! CAN I CHANGE IT?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

HOW SECURE IS MY PERSONAL INFORMATION?

Flawless Only adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

Strictly no returns or exchanges unless there are defect(s) in the product(s) and it is brought to our attention within 3 business days from when the product was received.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?

Yes!

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Between 10-20 days (Excluding Holidays), due to high order volume and worldwide shipping.

I DID NOT RECEIVE ALL OF MY ITEMS. WHAT DO I DO?

It is possible that if you ordered more than one item, your items could be shipped from different distributors causing in different arrival times. Contact us for more information about specific orders and we will be happy to assist you.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

If you decide you want to cancel/change your order email us as soon as possible. If your item has already been marked as shipped then it is too late for us to cancel/change your order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via Debit card, Credit card, VISA, Paypal, or Apple Pay. Have a question? E-mail us at support@smart-raccoon.com